Technical Support Services

Market2Lead Technical Support is dedicated to helping customers leverage the maximum value from their marketing automation system. Market2Lead offers several support packages designed to meet the disparate business needs of companies, We also offer our customers a web based user portal with best practices, and a forum for users to exchange ideas.

We offer multiple levels of customer support via web portal, email and telephone:

  Standard Support Premier Global Support
Included in Annual Subscription Fee Included Additional Fee
Application Monitoring 7x24 7x24
Level 1 Critical issues 7x24 7x24
Email Support Unlimited Unlimited
Live Phone Support 5x8 5x24
Level 2 Critical issues 5x18 5x18
Quarterly Business Review meeting Included Included
Service Portal Included Included
Market2Lead User Group Included Included
Solution Guides Included Included
Best Practices Included Included
Named Support Contact Included Included
Named Account manager Included Included